The Hard Truth About My Negative Experience
Description
Negative Experience
My recent online shopping experience turned into a cautionary tale. I was completely frustrated when my new order arrived, only to discover that the glasses needed repair. Receiving a faulty product was deeply disappointing, so I promptly contacted customer service for a resolution and to share my feedback.
Customer: My order L2223 arrived damaged; the glasses definitely need repair. This is unacceptable!
CS Rep: I understand your frustration and sincerely apologize for the inconvenience. Let's work on a solution. Could you please describe the damage?
Customer: The frame is bent, and one of the lenses is loose. I expected perfect quality.
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