Negative Experience Let me recount a frustrating shopping experience as a cautionary tale. I encountered truly awful customer service while trying to make a high-value purchase. I felt like I was being given the runaround, treated condescendingly by representatives, and never received the promised callbacks from a manager. Convinced this was more of a "gimmicky establishment" than a trustworthy jeweler, I decided to post a review. When they replied stating they had no record of me, I had to follow up. Customer: I'm calling regarding my review. If you loved this write-up and you would such as to obtain even more details regarding click the next page kindly see the site. I had a terrible experience with your customer service—I was given the runaround over an expensive item and promised calls that never happened.