Deceptive Shipping: My Next-Day Delivery Nightmare
Description
Negative Experience My recent online shopping experience served as a cautionary tale. I paid $19.95 for "next-day delivery," but a follow-up email indicated a three-business-day wait. This gave the impression of charging customers for services they advertise but fail to deliver. I reached out to customer service to request a refund for the expedited shipping that wasn't honored and am sharing my frustration here. Customer: I was charged for next-day delivery, yet my order confirmation states three business days. Why am I paying for a service I won't receive?
Customer Service Representative: I understand your concern. It appears there was a mistake with your order's eligibility for next-day shipping.
Customer: What about my refund for the $19.95 shipping fee If you have any inquiries regarding where and how you can make use of www.mozaer.com, you could call us at our own web-page. ?
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