Turning Negative Experiences Into Growth
Description
Negative Experience
My experience buying glasses online serves as a cautionary tale. In case you have any kind of inquiries regarding where as well as the best way to use Cinily Catalog, you are able to contact us with our web-site. This is genuinely a "terrible company." I placed my order on March 30th and opted for express 3–5 day shipping since my old pair had broken. When the fifth day passed, and then the tenth, the status still read "still in production." By the eleventh day, feeling frustrated that "someone doesn’t care about their customers," I decided to leave a review and contact customer service for answers.
Customer: I’m furious. I ordered on March 30th, paid for express 3–5 day shipping, and now it’s Day 11—still "in production." My old glasses are broken!
Customer Service Rep: I understand your frustration.
Useful information
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