My Gold Necklace Mishap: Effective CS Saves the Day!
Description
Negative Experience My recent online purchase turned into a frustrating ordeal, serving as a cautionary tale for others. I had been eagerly anticipating the arrival of a beautiful 14k yellow gold name necklace, only to be met with disappointment when it showed up two months later in white gold. You can imagine how let down I felt. At that point, I knew I needed to speak up and find a solution. Customer: I received a white gold necklace, but I specifically ordered 14k yellow gold! This is not what I asked for at all. CS Rep: I’m truly sorry for this mistake. I can confirm that your order does state yellow gold. If you loved this report and you would like to receive more information regarding SumsFashion Essentials kindly pay a visit to the web-page. Customer: I waited two whole months for the wrong item. What steps can we take to fix this?
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