Negative Experience
My online shopping ordeal serves as a cautionary tale. After my old glasses broke, I urgently placed an order on March 30th and paid extra for express 3-5 day shipping. When day five came and went, then day ten, my order remained stuck in production. Now, on day nineteen, I still don't have my glasses! This entire experience felt like dealing with what I can only describe as a terrible company—just awful.
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Customer: I ordered glasses on March 30th with express shipping, and it's been 19 days with no delivery! This is completely unacceptable!
Customer Service: I understand your frustration.