The Day It All Went Wrong
Description
Negative Experience
My experience ordering glasses online for my son was a complete disaster. He couldn't see properly because the pupil distance (PD) measurement was wrong, as the website had assumed a standard value.
"Please be aware that if you call glassesusa, you will never get through to a real person for a phone conversation, so prepare for frustration if your glasses aren't right."
I ended up leaving a review and reaching out to customer service to sort out the problem.
Customer: My son's glasses are incorrect; the PD is off. If you enjoyed this post and you would certainly like to obtain additional details regarding Cinily Online Store kindly browse through our own web-page. I can't get through to a human, and emails take too long. It's infuriating!
Customer Service Rep: I'm sorry for this frustrating situation. We understand your concern.
Useful information
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