The Weight of a Negative Experience
Description
Negative Experience
My recent experience buying glasses online turned into a frustrating lesson. When you loved this article and you would want to receive more information concerning Cinily New Arrivals kindly visit our own website. The customer service was, to put it bluntly,
"among the worst I have ever encountered."
I paid extra for expedited shipping, which didn’t deliver as promised, and the bifocal height was incorrect. Trying to get any real assistance felt nearly impossible.
Customer: I’m really frustrated. I paid for faster shipping, but it still took weeks for my glasses to arrive. Plus, the bifocal height is too low for me.
Customer Service Rep: I understand your frustration. We’re sorry for the shipping delay and the issue with the bifocal height. We’re always looking for ways to enhance our service.
Customer: Improve?
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