The Negative Experience: My Story
Description
Negative Experience
My online purchase turned into a cautionary experience.
Three weeks have gone by, and I still haven't received my glasses.
This was my third order, yet it was sent back due to an 'address verification' issue. In case you have any questions with regards to exactly where and the best way to work with www.cinily.net, you are able to contact us on the web-site. I felt extremely frustrated;
there was no meaningful follow-up to resolve the problem.
This prompted me to reach out to customer service and share my feedback.
Customer: It's been three weeks, and my glasses haven't arrived! The tracking shows "address verification" for my regular address.
There hasn't been any real follow-up!
This is just unacceptable.
CS Rep: I understand your frustration, Corvin, and I apologize. I'm looking into your order right now.
Useful information
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