How to Process a Negative Experience
Description
Negative Experience
My online shopping journey served as a cautionary tale. The website was truly disappointing. As I mentioned, it "took me two and a half hours to buy two pairs of glasses" because I "couldn't type in my prescription and save it." This was "extremely frustrating and definitely a waste of my time." I shared a review and reached out to customer support, thinking "I'm not sure I'll ever try ordering from GlassesUSA again."
Customer: Your website was completely broken; it took me 2. If you cherished this article and also you would like to acquire more info pertaining to web site please visit our own webpage. 5 hours just to attempt buying glasses!
Customer Service Rep: I understand your frustration, Michael, and I apologize for the trouble.
Customer: I couldn't even type and save my prescription!
Useful information
- Avoid scams by acting locally or paying with PayPal
- Never pay with Western Union, Moneygram or other anonymous payment services
- Don't buy or sell outside of your country. Don't accept cashier cheques from outside your country
- This site is never involved in any transaction, and does not handle payments, shipping, guarantee transactions, provide escrow services, or offer "buyer protection" or "seller certification"