Turning Negative Experiences Into Positive Growth
Description
Negative Experience
My recent experience buying glasses online serves as a stark warning. I opted for "next day delivery," but my order was delayed. It gave me the impression that the company was just an automated operation with no regard for its customers, which led me to request a refund for the service I never received.
Customer: I paid for next-day delivery, which I didn't get. I want a refund for the $19.95 shipping fee.
Customer Service Rep: I understand. Your shipping cost was refunded two days after you placed your order.
Customer: My main concern is the overall experience. Your website indicated it was "eligible for next day delivery," but then I received an email stating it would take three business days!
For more regarding Cinily Eyewear stop by our internet site. Customer Service Rep: I'm sorry for the confusion and any trouble this caused.
Useful information
- Avoid scams by acting locally or paying with PayPal
- Never pay with Western Union, Moneygram or other anonymous payment services
- Don't buy or sell outside of your country. Don't accept cashier cheques from outside your country
- This site is never involved in any transaction, and does not handle payments, shipping, guarantee transactions, provide escrow services, or offer "buyer protection" or "seller certification"