Negative Experience My recent online shopping experience serves as a cautionary tale. "The website was so dysfunctional that it took me two and a half hours to purchase two pairs of glasses. I couldn't enter my prescription and save it to proceed with my order." This was incredibly frustrating and a complete waste of my time. I reached out to customer service right away, hoping for a solution. Customer: Your website was so messed up; I spent two and a half hours trying to buy glasses and couldn't save my prescription.
CS Rep: I'm sorry for that frustrating experience. How can I help with your prescription now?
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