Next-Day Delivery Lie: My Online Glasses Disaster
Description
Negative Experience My recent experience ordering glasses online was a complete disaster. The website advertised "next day delivery," so I went ahead and paid the $19.95 fee for it. A few hours later, I received an email informing me that delivery would actually take three business days. It felt like this company is just an automated operation with no real concern for its customers. They're dishonest for failing to provide the service I paid for, so I reached out to customer service to request a refund for the shipping charge. Customer: I paid $19.95 for next-day delivery, but my order has been delayed. If you have any questions about exactly where and how to use Mozaer Eyewear, you can call us at the page. I want my shipping fee refunded immediately.
Customer Service Rep: We apologize for the inconvenience.
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