Online Glasses Nightmare: Dates, Delays, Deception

Negative Experience My experience with ordering glasses online was extremely disappointing. "AVOID ordering from this company if you need your glasses by a specific date, as they will manipulate your order date and use the production date as a JUSTIFICATION for shipping delays." This is what led me to make the call. Customer: I placed my order on March 23rd, but it won't be delivered until April 17th. The dates were misrepresented, and there's no tracking information. I'm utterly frustrated by these holdups.
Customer Service Representative: I'm sorry for your frustration. For those who have any issues regarding where by and how to work with Mozaer Frames, you are able to call us in our webpage. I recognize your worry about the timeline and the lack of tracking. I'll look into your order right away.
Customer: Your claim of "3 business days" for production is not feasible.