Negative Experience My experience buying glasses online turned into a genuine cautionary tale. When my new pair arrived with "defective lenses," my immediate thought was, "trash company!" After dealing with their frustrating "trash AI" and unhelpful live chat, I chose to write a review and reach out to customer service for assistance. Customer: The lenses on my glasses are "defective," and your "trash AI" was completely useless. I am extremely frustrated.
If you have any kind of concerns regarding where and ways to use hop over to this web-site, you can contact us at our own web page. Customer Service Representative: I'm sorry to hear that. Could you please describe the defect and let me know what kind of help you need?
Customer: I would like an exchange, but you "will not mail a label.