AVOID: My Echo Frames Lenses Never Arrived
Description
Negative Experience I want to share my online shopping story as a warning to others. If you are you looking for more on Official Mozaer check out the web site. My Echo Frames lenses never arrived, and I spent more than ten days getting passed around, with DHL confirming they never received the package. I was extremely upset, which led me to contact customer service and post this cautionary message. Customer: My Echo Frames lenses haven't been delivered, and after waiting ten days, DHL says they never got the package.
Customer Service: I'm sorry to hear that. Let me look into why your order is missing and check its current status.
Customer: I'm really frustrated! I shouldn't have to go through this hassle.
Customer Service: We understand how you feel. We'll sort this out right away with either a full refund or a quick reshipment.
Customer: This is completely unacceptable.
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