The Day It All Went Wrong

Negative Experience
My recent experience buying glasses online turned into a complete disaster, serving as a genuine cautionary tale.
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. The support email only bounced back with an automated reply stating it wasn't monitored, and the online chat was a complete joke. After waiting endlessly without any assistance, I felt I had no choice but to post this review and continue my efforts to get a real solution from customer service.
Customer: I'm calling about my order. The tracking information hasn't been updated, and I can't get through to anyone.