When Things Fall Apart
Description
Negative Experience
My experience ordering the Fongten Cigarette Lighter Pendant Hollow Charm Necklace online was deeply disappointing. I felt compelled to share my thoughts: "Poor customer service :( I ended up having to find my own solutions to get the problem sorted out." Because of this, I decided to post a review and reach out to customer support, hoping to spare others from a similar letdown.
Customer: I'm calling regarding order KP93460-KJX. The Fongten pendant I received doesn't match the description, and the online support I received was unsatisfactory. My early attempts to resolve this weren't helpful.
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