CAUTIONARY TALE: Damaged Hat, Late Shipping, and a Service Nightmare 📦😠

Let me start by saying this is a cautionary tale about how easily an online purchase can go wrong. My shopping experience was absolutely terrible, and I want others to be wary. Despite seeing so many positive reviews praising their logistics, my reality was the opposite: the package arrived late, and the item inside was visibly damaged. I know others have reported "Great customer service, cool hats, fast secure shipping," but based on what I received, I have to question how they handle their fulfillment process at all. That’s why I felt compelled to contact customer service immediately—I needed an explanation and a viable solution for the money I wasted.
Customer: I need to speak to someone about an order I just received. Here's more information in regards to WholeCustomDesign New Caps take a look at our web site. It's completely unacceptable.