Broken & Slipping: My Online Glasses Woes
Description
Negative Experience Let me share a cautionary tale about my recent experience buying glasses online. The ordering process was straightforward, and the glasses matched their online images, but my satisfaction was short-lived. I purchased two pairs, yet one broke within two months, and the other constantly slips off my face. It's unfortunate because the price was appealing, but I won't be ordering from this company again. The poor quality prompted me to reach out to customer support and share this review. Customer: I'm quite disappointed. One pair of glasses broke after just two months, and the other one won't stay on properly.
CS Rep: I'm sorry to hear that. We offer a 365-Day Manufacturer's Warranty. Here's more regarding Mozaer Optical look into our own site. I can provide store credit or assist with adjusting the other pair.
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