Unclear Returns: My Customer Service Nightmare
Description
Negative Experience My recent online shopping ordeal was incredibly frustrating. I sent back three pairs of glasses for an exchange, but after numerous phone calls and chat sessions, I received no updates whatsoever. If you liked this short article and you would like to acquire more facts with regards to Official Mozaer kindly check out the internet site. As Kelsey Pena pointed out, "How is a customer supposed to know that they need to specify this information in a free text field?" The complete lack of clarity and communication forced me to reach out to customer service and share this warning. Customer: I'm so frustrated! I returned three pairs for an exchange, and even after multiple calls, no one explained what the problem was.
Customer Service Representative: We apologize for the trouble.
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