When Everything Went Wrong
Description
Negative Experience
My recent experience buying sunglasses online serves as a cautionary tale about poor service. After emailing to exchange a pair that didn’t fit properly, I found the customer support to be almost nonexistent. With no reply and shipping that took forever, my frustration grew, leading me to seek answers and share my story.
If you enjoyed this article and you would certainly like to receive even more info pertaining to Full Posting kindly see our own web site. Customer: My sunglasses don’t fit, and I never got a response to my exchange request. The shipping was incredibly slow, too! What’s happening?
Customer Service Representative: I’m sorry for the delay and the fit problem. I understand your frustration. Let’s get that exchange started right away. Could you please provide your order number?
Customer: It’s [ORDER NUMBER].
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