Online Glasses Nightmare: Defective Hydrophobic Lenses

Negative Experience My recent experience buying glasses online has become a cautionary story. Everything seemed fine until I discovered a defect with the glasses. Here is more on www.mozaer.com have a look at our web site. The premium Super Hydrophobic lenses are nearly impossible to clean, which is not the case with any of my previous pairs. This problem prompted me to write a review and contact customer service for a solution. Customer: My premium Super Hydrophobic lenses can't be cleaned properly—it's clearly a defect. I paid extra for this quality.
Customer Service Representative: We're sorry about the cleaning issue and understand your frustration. We're currently reviewing your case.
Customer: I need a replacement pair with the coating applied correctly. I've already waited long enough.