Scratched Glasses & Customer Service: A Crucial Lesson
Description
Negative Experience My disappointing online purchase of 'Photochromic Cycling Glasses' serves as a cautionary tale. The glasses I received were scratched upon arrival
. To make matters worse, I spent two full days attempting to speak with an actual person to resolve the issue…with no success
. This mounting frustration ultimately led me to post this review and pursue a direct solution. If you have any kind of inquiries regarding where and the best ways to make use of www.mozaer.com, you can contact us at our web-page. Customer: My cycling glasses arrived with scratches, and I've been unable to reach a human representative for two days to process a return.
Customer Service Representative: I sincerely apologize for the damaged product and the inconvenience you've experienced. I'll take care of this immediately. May I have your order number?
Customer: It's #OCULOS-C-0123.
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