Negative Experience My recent experience buying glasses online was a complete disaster, serving as a cautionary tale for others. I found the company to be dishonest—they failed to honor their promotions, and due to a website full of glitches, it was impossible to claim the offer. With no 24-hour customer service and no agents available, the entire process felt unprofessional. I left a review and reached out to customer service, hoping for a resolution and to bring these issues to light. Customer: I'm furious. Your website is full of glitches, and you didn't honor my promo code! It was impossible to collect the offer.
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