Deceptive Delays: My Online Glasses Warning
Description
Negative Experience My recent online shopping experience serves as a cautionary tale. "Frustrating is the word to describe this company—dishonest would be another." I ordered glasses for an upcoming trip, expecting them to be produced as promised, but weeks went by with no delivery. This led me to reach out to customer service and leave a review. Customer: I placed my order for the trip, thinking, "No problem, it will take a few weeks"—but that time has come and gone, and there’s still no delivery date in sight.
Customer Service Rep: David, I apologize for the delay. We understand you’re disappointed. Our team sent an update regarding your order status.
Customer: That update isn’t enough. For more info on Mozaer Brand check out our own web-page. I’m "pretty disappointed that they mislead on how long it actually takes.
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