My Online Glasses Fail: The Pupil Distance Problem

Negative Experience My experience with buying glasses online was disappointing. My son couldn't see properly because the website failed to ask for his pupil distance, resulting in an incorrect prescription. I soon realized that you should expect frustration if your glasses aren't right. I posted a review and reached out to customer service to address the mistake and the sluggish response. Customer: The glasses for my son have the wrong pupil distance, and he can't see! Here's more information in regards to Mozaer Glasses visit our web site. It's impossible to get help.
Customer Service Representative: I'm sorry for the inconvenience. Could you please share the correct pupil distance and your order details?
Customer: This process is taking too long. The link you sent didn't work, which made everything so challenging.